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The Provider Information Management Dilemma: Balancing Security with the Democratization of Managing

By Mark Yujuico | July 13, 2017

Like all healthcare systems, you’re aware of the need to protect your payer and patient data. But do you realize that your provider data can be just as vulnerable if it’s not adequately safeguarded? Naturally, some provider data is public, such as basic contact information, clinical specialty, etc. But other provider information, such as a Social Security number, state license number, tax identification number, national provider identifier (NPI), and license and sanction status, is sensitive and should be only accessible on a need-to-know basis.

Typically, various healthcare departments (billing, marketing, etc.) all require provider data yet access it from different sources. Some departments may store provider data simply on Excel files on a PC that requires no security to access, while others may store it on a system that requires a login and password but might still could be easy for anyone to obtain. The sheer number of individual systems used by different departments to access your provider data creates a security risk.

Hence, the provider data management dilemma: How do you restrict access to sensitive data while at the same time democratizing the management of this data to improve its quality?

On one hand, having more trusted resources who understand the data well enough to responsibly update it improves its overall accuracy in an efficient manner. On the other hand, more people accessing your data increases the risk of security violations.

So, which is the lesser of two evils: Limit access to your various systems as a means of securing provider data and create organizational inefficiencies as a byproduct? Or open up access to well-intentioned staff in the hopes they don’t inadvertently let in prying eyes?

One solution to this dilemma: Phynd’s Provider Information Management (PIM) solution with role-based permissioned access.

Phynd PIM provides the right mix of flexibility and security to actively gather, manage and share high quality provider data across your clinical, financial and marketing systems. Our PIM solution:

  • Uses permissioned access to ensure appropriate access to the provider data management process

  • Simplifies implementation and management of security features and enables alignment with enterprise policies, tools and procedures such as single sign-on (SSO) and active directory

  • Leverages the inherent security capabilities of its partners, such as CloudNexa and Amazon Web Services (AWS).

  • Provides full audit trail capabilities to track all changes

Implementing an enterprise provider data management solution can reduce security risks while balancing the need to expand the management of provider data out to the edges of your healthcare system. The Phynd PIM solution combines the security of sensitive provider data with permissioned access to manage it to improve healthcare business processes and patient care.

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