Addressing the Address Issue in the “Good Neighbor” Policy

By Skylar Hinrichs | June 29, 2016

It is clear that health systems throughout the country are struggling with the inflow of direct addresses and an EMR's “Good Neighbor Policy.” This is an EMR rule where hospitals share provider directories (for example Epic's CareEverywhere and Cerner's Resonance). Unfortunately, EMR vendors do not permit receiving hospitals to modify or correct bad provider information that is received via download from another healthcare organization. If a health system downloads a provider directory update from another health system and finds records that need corrections, they can’t touch it. This is because the next time they download a newer version of the provider directory, any fixes the health system made would be overwritten since they are not the original owner of the data.

This is a significant problem for provider management and represents a gap in terms of how to report corrections to provider records belonging to any organization with whom a health system shares directories. Ultimately, this has an impact on HIE meaningful use objectives and transitions of care document transmissions.

The solution to this problem is an enterprise platform that takes in information from other hospitals customers, cleanses and improves the data quality then disperses the data throughout the health system.This platform could take good information from all parties to give a health system world class data.

Phynd’s Unified Provider Management (UPM) platform is a solution to the “Good Neighbor” conundrum.The Phynd Platform has improved provider management for some of the largest and most prestigious health systems throughout the country. Solving this and many other issues facing one of health care’s most important asset in the delivery of care–the provider.